Refund Policy

Transparency • Quality • Commitment

At DirectIP4K, we are dedicated to delivering premium IPTV services supported by our 10Gbps infrastructure. We understand the nature of digital streaming; therefore, we offer a 30-Day Satisfaction Guarantee. If we cannot provide a stable service and fail to resolve technical issues within our control, we will honor a refund.

🛡️ The 30-Day Guarantee Terms

Technical Failure

Significant downtime or channel unavailability that our team cannot resolve via alternative servers within 3 business days.

Resolution First

Most issues are related to ISP throttling or device cache. You must allow our support team a fair opportunity to troubleshoot first.

ISP & Connection

Refunds are not granted for issues beyond our control, such as home internet speeds or ISP blocks resolvable with a VPN.

Eligibility for Refund

You may qualify for a refund only if the service has completely stopped working AND no backup solution has been provided within 7 calendar days.

⚠️ NOTICE: 1-month subscriptions are non-refundable once activated.

Refund Methods

Bank Transfer / PayPal (Verified only)
Processing: 5–10 business days.

How to Request

Contact Live Chat with payment proof and order ID. Allow 3 days for review.

Policy Updates & Acceptance

This policy may be updated without notice. Your continued use of DirectIP4K.com indicates full acceptance of the latest version.

"DirectIP4K reserves the right to deny refund requests if fraudulent activity is detected, including abuse of support channels or multiple refund attempts."

DirectIP4K Management